SHIPPING & RETURNS

SHIPPING & RETURNS

DELIVERIES

CTRL+Z currently only delivers in Italy.

 

Free Delivery - For orders exceeding 150,00€ euros shipping is free and takes 3-4 working days. Please note that free shipping will be applied to your order at checkout.


Standard Delivery - For orders below 149,00€ shipping is standard, it costs 7,99€.

RETURNS

From the moment of the delivery of your order you will have 14 days to send back the purchased items. Products must be sent with the original packaging and in good conditions: not washed, not worn, complete with all their elements, with the original packaging and any labels and tags still attached to the product.

 

If the conditions above are respected, CTRL+Z will refund you in max 30 days from the return of the product.

 

Write us at ciao.ctrlz@gmail.com with ORDER RETURN as mail object and we will send you all the necessary information to proceed.

 

The package must be sent to:

CTRL+Z SRLS 

VIA VINCENZO TIERI 223 - 00123 ROMA (IT)

 

In case of return for withdrawal, costs are charged to the customer. The return will be under the responsibility of the customer, until the box is delivered at our warehouse.

 

In case of return for incorrect, damaged or defective product, the shipping costs are at our expense.

 

The return will be handled within 14 days of receipt of the product at our warehouse.

 

We reserve the right to proceed with the refund only after quality checks or, if the product had been returned for a defect, to check the actual non-conformity declared by the customer.

 

Refunds will be made using the same payment method used for the purchase.

 

 

Do not hesitate to contact us for any other requirements. Our customer service will be happy to help you - ciao.ctrlz@gmail.com.